Privacy Policy

Effective Date: 02/02/2026

WaSpider (“WaSpider”, “we”, “our”, or “us”) is owned and operated by QUINPIN LLP, based in Bareilly, Uttar Pradesh, India.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://www.waspider.com (the “Website”) or use our SaaS application available at https://app.waspider.com (the “Platform”).

By accessing or using our Website or Platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

a) Information You Provide Directly

When you register or use WaSpider, we may collect:

  • Name
  • Email address
  • Phone number
  • Business name and details
  • Login credentials
  • Support or contact form submissions

b) WhatsApp & Meta Platform Data

When you connect your WhatsApp Business Account through WaSpider, we may access:

  • WhatsApp Business Account ID (WABA ID)
  • Phone number ID
  • Business profile information
  • Message content sent or received through the WhatsApp Cloud API
  • Message timestamps and delivery status

We access this data only after explicit authorization from you through Meta’s embedded signup and permission flow.

c) Automatically Collected Information

We may automatically collect:

  • IP address
  • Browser type and device information
  • Log data and usage activity
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information to:

  • Provide and operate the WaSpider platform
  • Enable WhatsApp Cloud API onboarding and messaging
  • Authenticate users and manage accounts
  • Send transactional or service-related communications
  • Improve platform performance and user experience
  • Comply with legal and regulatory requirements

3. How We Share Information

We do not sell or rent your personal data.

We may share data only with:

  • Meta Platforms, Inc. (for WhatsApp Cloud API and authentication)
  • Authorized service providers assisting in hosting, security, or analytics
  • Legal authorities, if required by law

All third parties are required to protect your data and use it only for authorized purposes.

4. WhatsApp Message Data Usage

  • Message data is used solely to deliver messaging functionality requested by users.
  • We do not read, analyze, or use message content for advertising.
  • We do not share WhatsApp message content with third parties except Meta (as required for API delivery).

5. Cookies & Tracking Technologies

WaSpider may use cookies to:

  • Maintain user sessions
  • Improve website functionality
  • Analyze usage trends

You can disable cookies through your browser settings, though some features may not function properly.

6. Data Retention

We retain personal and platform data:

  • Only as long as necessary to provide our services
  • Or as required by applicable laws

WhatsApp-related data is retained according to Meta Platform policies and user configurations.

7. Data Security

We implement appropriate technical and organizational security measures to protect your data, including:

  • Secure servers
  • Access controls
  • Encrypted communication where applicable

However, no system is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent
  • Request data portability

Requests can be made using the contact details below.

9. Data Deletion Policy

a) User-Initiated Data Deletion

You may request deletion of your personal or business data by:

Please include:

  • Your registered email address
  • Business name (if applicable)
  • Description of the deletion request

b) Facebook / Meta Data Deletion Requests

If you authenticated using Facebook or connected WhatsApp services, you may also request data deletion through Meta.

Meta may send us a data deletion request via our callback URL. Upon verification, we will delete or anonymize applicable data within a reasonable timeframe, unless retention is required by law.

10. Deauthorization

If you remove WaSpider’s access from your Facebook or WhatsApp account:

  • We will stop processing new data
  • Previously stored data will be retained only as required for legal or operational purposes

11. Third-Party Links

Our Website or Platform may contain links to third-party websites. We are not responsible for their privacy practices or content.

12. Children’s Privacy

WaSpider is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

WaSpider
Owned & operated by QUINPIN LLP
📍 Bareilly, Uttar Pradesh, India
🌐 Website: https://www.waspider.com
📧 Email: support@waspider.com
📩 Contact page: https://www.waspider.com/contact/